The NSPCC is inviting proposals for research about our Childline service
Childline is a free, private and confidential counselling service for children and young people - 24-hours a day, 365 days a year. Anyone under the age of 19 in the UK can talk to a trained counsellor on the phone or through the website about any worries or concerns they may have.
In 2018/19, Childline held over 250,000 counselling sessions with children and young people. The most common reasons for the counselling sessions included mental and emotional health and suicidal thoughts or feelings.
Since the service launched in 1986, Childline has continually evolved and adapted to respond to the changing needs of children and young people and emerging technologies.
Request for proposals
To support the ongoing improvement to the service for children and young people, the NSPCC will be commissioning two rapid pieces of research.
Project one: suicide risk assessment and response
We are seeking to learn from the most up-to-date literature and good practice in the sector on assessing and responding to suicide risk. This learning will be used to explore and develop Childline’s current protocols for assessing and responding to suicide risk in children and young people.
Project two: the role of Childline
We are also seeking to develop a deeper understanding of Childline's role in safeguarding and supporting children and young people within the wider child protection landscape. Specifically, the service wants to hear the views of external stakeholders about where the service directly or indirectly benefits the lives of children and young people and whether it supports or hinders other organisations that work to support and protect children.