Skip to content.

NSPCC Learning cookies policy

How we use cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree (please read the information on how to control and manage cookies on your device below). Cookies contain information that is transferred to your device or computer's hard drive.

We use the following types of cookies on the NSPCC Learning website:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. [We may also share this information with third parties for this purpose.]

Source codes form part of a web URL and are parameters that we use as part of the order process for the purpose of informing which activity income should be attributed to. These are not cookies or tracking technologies as defined by PECR and we can confirm that no personal information is captured and nothing is stored on a user device or gains access to information on a user’s device. These URL parameters expire after each browser session.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Strictly necessary cookies

Cookie TitleCookie NamePurposeMore information
eupubconsenteupubconsentThis cookie is used by the IAB Europe Transparency & Consent Framework to store the user's consent to the data collection Purposes. The cookie holds an encrypted consent string that vendors participating in the framework can read and determine the user's consent.The cookie lasts one year.
OptanonConsentOptanonConsentThis cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given.The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
OptanonAlertBoxClosedOptanonAlertBoxClosedThis cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user.The cookie has a one year lifespan and contains no personal information.
ASP.NET_SessionIdASP.NET_SessionIdGeneral purpose platform session cookie, used by sites written with Microsoft .NET based technologies. Usually used to maintain an anonymised user session by the server. 
ReCaptchaPREF, NID, HSID, APISID, SIDreCAPTCHA is a Google service that we use to protect our site from spam and abuse. It uses advanced risk analysis techniques to tell humans and bots apart.Google Privacy Policy
Microsoft ASP.Net Applications__requestverificationtokenThis cookie is used on NSPCC Learning forms to verify a visitor’s identity in order to prevent fraud. 
UmbracoUMB-XSRF-TOKEN, UMB-XSRF-VThese cookies are anti-forgery tokens to prevent Cross-Site Request Forgery (CSRF) on forms on NSPCC Learning. They guarantee that the poster is the one who gets the form. 
yourAuthCookieyourAuthCookieUmbraco member login cookie. Allows users to remain logged into their self-assessment tool account when navigating between pages or away from the NSPCC Learning site.HTTP(S) only?: Yes
SameSite: Strict
Expiry: 1 year
Vimeovuid, vimeo analytics unique id, __utma __utmt_player, __utmbplayer, __utmc, __utmzWe use Vimeo's embeddable video player as a learning tool to support and deliver training for our online courses.Vimeo Cookie Policy
Current TrainingFolderNameIf you access training or digital files via our NSPCC Learning system, we may store a reference to the current content you are viewing which we use for security purposes. 
Shopping CartCartWhen you add an item to your cart on NSPCC Learning, that information is temporarily stored in a cookie until you pay for your order. This cookie contains information such as the product you are ordering, the quantity, and any additional product specific configuration data. 
AccountFileDetailsAccountFileDetails_Collapses_Tracks the collapsed/expanded view of a training page on NSPCC Learning. Expires after a week. 
Customer IDCustomerIDNonSecureIf you log in to NSPCC Learning we may track your Customer ID via a cookie. Your Customer ID is a unique number in our database that outside of LearningCart does not personally identify you. 
LearningCartlc-OrderIDWhen you reach our payment page this cookie is used to store your OrderID so if they leave the page to view other products and then go to pay a new order is not created. 
LearningCartProfileConfirmedThis cookie is used to store if a user has confirmed their profile during their current session. That way once you have confirmed your profile the system will not prompt you to review it again. 
Library CatalogueSessionIDIdentifies your session so that your settings can be saved against it. This cookie is used by our library. 
Library CatalogueipaddressRemembers your IP address to map you to your applicable site in multi-site libraries, for functions such as requesting items or booking items. This cookie is used by our library. 
Amazon (Library)x-wl-uid, session-id-time, session-idSet by to allow the display of cover images for library items. This cookie is used by our library. 
Cookie CheckCookieCheckUsed to check if cookies are enabled. This cookie is used by our library. 
Library CataloguethemeUI Theme selected by user. This cookie is used by our library. 
textSizetextSizeSize of text selected by the user. This cookie is deleted when you close your browser. This cookie is used by our library. 
CircContextCircContextUsed by system to understand context when running circulation functions. This cookie is used by our library. 
boolbool1, bool2Remembers the last search term so that search boxes can be pre-populated with the user's last search. These cookies are used by our library. 
Fieldsfields1, fields2, fields3Remembers the last search term so that search boxes can be pre-populated with the user's last search. These cookies are used by our library. 
IsBreadcrumbIsBreadcrumbBoolean value used to help manage breadcrumb links. This cookie is used by our library. 
IsSearchHint HiddenIsSearchHint HiddenSet when the user hides a search hint. This cookie is used by our library. 
Mediamedia1, media2, media3Remembers the last search term so that search boxes can be pre-populated with the user's last search. These cookies are used by our library. 
SearchTextsearchText0, searchText1, searchText2, searchText3, searchTextTotalRemembers the last search term so that search boxes can be pre-populated with the user's last search. These cookies are used by our library. 
SelResultsSelResultsNumbered list of results selected by user when choosing to e-mail, print etc. This cookie is used by our library. 
SiteNameSiteNameSet by users on the Admin page to indicate location of machine. This cookie is used by our library. 
Library CatalogueIsAdvancedSearchRemembers whether you have selected to search with the simple or advanced search option. This cookie is used by our library. 
Library CatalogueisHighlightRemembers whether search terms have been set to be highlighted in results. This cookie is used by our library. 
Library CataloguerdrnotificationIf a reader notification pop up is shown, this then means that it is not shown again. This cookie is used by our library. 
SiteCodeSiteCodeSet by users on the Admin page to indicate location of machine. This cookie is used by our library. 
Recite.PersistRecite.PersistAllows the Recite Me accessibility toolbar to persist across subsequent web pages on client site once toolbar launched. This cookie is used by the Recite Me toolbar.This cookie is user-initiated. Website users that don’t launch the toolbar won’t ever see a Recite Me cookie. Expires after 365 days.
Recite.PreferencesRecite.PreferencesAllows user-selected settings to auto-load on subsequent web pages on a client site once the Recite Me accessibility toolbar is launched. This cookie is used by the Recite Me toolbar.This cookie is user-initiated and only deployed when a user makes a choice. If a user launches the toolbar but never uses it, the cookie will not be deployed. If the user closes the toolbar, this cookie is deleted. Expires after 365 days.


Functionality cookies

Cookie TitleCookie NamePurposeMore information
Audioboom_ab_user, js_test_cookie, original_referrer, test_cookieWe use Audioboom's embeddable player for playing our podcasts. These cookies are used by Audioboom in order to play the podcasts and to support management of the site. They do not share the information with any third parties.Audioboom Cookie Policy


Analytics and Performance cookies

Cookie TitleCookie NamePurposeMore information
CrazyEgg_ceg.s, _ceg.u, _ceirCrazyEgg is a heat- and click-mapping service that allows us to see how visitors to our website interact with areas of certain
pages. Information about a visitor's behaviour guides improvements we make to the user's experience.
Crazy Egg Privacy Policy
Google Analytics__ga __utma __utmb __utmc __utmv
__utmz, _gid
We use these cookies to collect information about how visitors like you interact with our website. These cookies track user behaviour, such as the pages visited, the time spent on each page, the source of the visit (e.g., search engine or direct link), and other relevant data, including, but not limited to, geographic location, device and browser information, and your interactions . The information gathered by these cookies is transmitted to and stored by Google servers in order to generate statistical reports to us. This data allows us to better understand our audience, optimise content, and to continue to enhance the overall user experience.Google Analytics cookies are subject to Google's Privacy Policy:
These Optimizely cookies allow us to test different versions of website pages to different users at the same time and to track how users navigate around our website. We use this information to test new features and make the website easier to use.

OptimizelyEndUserId stores a visitor's unique Optimizely Experimentation identifier and is a combination of a timestamp and a random number. No other information about you is stored inside.
For more information visit


Targeting cookies 

Cookie TitleCookie NamePurposeMore information
YouTubeGPS, PREF, VISITOR_INFO1_LIVE, YSC, CONSENTWe use YouTube to display some of our videos, embedding the content into our websites.YouTube is owned by Google.

Google Privacy Policy
X/Twitterexternal_referer, original_referer, _twitter_sess, guest_id, personalization_Id, langThese cookies are used by X/Twitter to display the NSPCC Learning X/Twitter feed widget on our website.X/Twitter Privacy Policy
AdestraAdestraWe use cookies in our emails which help us to understand a little bit about how you interact with our emails and are used to improve our future email communications. If you do not wish to accept cookies from any one of our emails, simply close the email before downloading any images or clicking on any links.You can also set your browser to restrict cookies or to reject them entirely. These settings will apply to all cookies whether included on websites or in emails. In some instances, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you've added an email address to your address book or safe senders list). Please refer to your email browser or device instructions for more information on this.
Google, g.doubleclick.netWe use Google Doubleclick for conversion tracking purposes, to track the performance of our own AdWords and display advertising campaigns. If you visit certain pages on our website, Google and the NSPCC will be able to tell that your visit was a result of a click on one of these ads. You can view how Google uses cookies in advertising and you can manage the Google ads you see and opt out of Ads Personalisation through Google’s Ads Settings.Google Privacy Policy
Facebookfbevents.jsWe use Facebook Ads to create greater awareness of the NSPCC and our services and track how effective our Facebook and
Instagram campaigns are.
Meta Cookies Policy
Facebook Pixel Code_fbpTracking pixel which matches users anonymously with their Facebook ID, enabling remarketing, analysis and reporting of NSPCC advertising campaignMeta Cookies Policy
Google AdSense_gcl_auWe use Google Ads to display search results for our website when you search online for the topics or types of services we offer. We do this to create greater awareness of the NSPCC and our services.Google Privacy Policy
Facebook ConnectLu dateWe use Facebook Connect to allow users to connect easily to their Facebook accounts and share. You can see more about how to manage Facebook cookies and ad settings here:
Meta Cookies Policy
AdYouLikeAdyoulikeThe AdYouLike cookie tracks the actions of visitors to our site. This allows us to assess the effectiveness of our digital display advertising served on third party websites.AdYouLike Privacy Policy
LinkedIn InsightsLinkedInThe LinkedIn Insight Tag tracks conversions to measure the success of our advertising on LinkedIn.LinkedIn Privacy Policy

LinkedIn Help: Manage your account and privacy settings


Third Party Cookies

Please note that the following third parties may also use cookies and these named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies.

We use the following third-party cookies:

  • Adestra
  • AdYouLike
  • Amazon (Library)
  • Audioboom
  • CrazyEgg
  • Facebook
  • Facebook Connect
  • Facebook Pixel Code
  • Google AdSense
  • Google Analytics
  • Google Doubleclick
  • IconFinder
  • LinkedIn Insights
  • Optimizely
  • ReCaptcha
  • Vimeo
  • X/Twitter
  • YouTube

Controlling cookies generally

You can manage the use of non-Strictly Necessary cookies, including third party cookies, through our Cookie Settings tool using the button below. This tool enables you to provide consent for each of these categories of cookies to be set on your device or hard drive and withdraw your consent at any time. The tool cannot be used for Adestra as these cookies are not set by the website. You should also visit the privacy notices of any third parties (including Adestra) in relation to the third parties cookies described above. Details for these privacy policies as shown in our Cookie Policy for further information.

Most internet browsers automatically accept cookies unless you change your browser settings. If you wish to restrict, block or delete the cookies which are set by any websites, you can generally do this through your browser settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser.

Please note however that if you set your internet browser preferences to block all cookies, you may not be able to access all or parts of our website.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit