Cookies policy


We use cookies on our website so that we can tailor the content to you, ensure it’s working the way it should and make improvements.

A cookie is a small file of letters and numbers that is sent and stored on your computer and/or mobile device which provides us with information in relation to your website usage, and allows us to recognise that you have used our website before.

Cookies are safe and secure and are commonly used by websites.

A cookie typically contains:

  • the name of the server the cookie was sent from
  • the lifetime of the cookie
  • a unique identifier (usually a number).

How cookies work

When you visit NSPCC Learning, our website server sends a cookie to your device and uses this number to recognise you when you return to the site or browse from page to page. This cookie is then stored on your computer or mobile device.

All websites can send a cookie to your browser if your browser settings allow it. Many websites do this to track online flow.

Types of cookies

Cookies may be categorised on the basis of their life span:

1. Session or temporary cookies: these cookies expire when you close your browser or when the session times out

2. Persistent or permanent cookies: these are usually stored on your hard disk and survive across multiple sessions but have a longer expiration date.

Please find below a table detailing the types of cookies used on our website:

First party cookies we use

Cookie titleCookie namePurpose
AccountFileDetails AccountFileDetails_Collapses_Tracks the collapsed/expanded view of a training page on NSPCC Learning. Expires after a week.
boolbool1
bool2
Remembers the last search term so that search boxes can be pre-populated with the user's last search. These cookies are used by our library.
CircContextCircContextUsed by system to understand context when running circulation functions. This cookie is used by our library.
CookieCheckCookieCheckUsed to check if cookies are enabled. This cookie is used by our library.
Cookie policy pop-up _cpsu_cookie_policyThis is a cookie policy acceptance cookie on NSPCC MyLearning to determine whether a visitor has accepted our cookie policy and whether to show the cookie bar.
Cookie policy pop-up eLearning_cookie_policyThis is a cookie policy acceptance cookie on the NSPCC Learning website to determine whether a visitor has accepted our cookie policy and whether to show the cookie bar.
Current training FolderName If you access training or digital files via our NSPCC Learning system, we may store a reference to the current content you are viewing which we use for security purposes.
Customer ID CustomerIDNonSecureIf you log in to NSPCC Learning we may track your Customer ID via a cookie. Your Customer ID is a unique number in our database that outside of LearningCart does not personally identify you.
EmailemailAuto populates the email address or username on the NSPCC Learning login page for returning visitors. 
fieldsfields1
fields2
fields3
Remembers the last search term so that search boxes can be pre-populated with the user's last search. These cookies are used by our library.
IsBreadcrumbIsBreadcrumbBoolean value used to help manage breadcrumb links. This cookie is used by our library.
IsSearchHint HiddenIsSearchHint HiddenSet when the user hides a search hint. This cookie is used by our library.
mediamedia1
media2
media3
Remembers the last search term so that search boxes can be pre-populated with the user's last search. These cookies are used by our library.
Microsoft ASP.Net Applications__requestverificationtokenThis cookie is used on NSPCC Learning forms to verify a visitor’s identity in order to prevent fraud.
searchTextsearchText0 searchText1 searchText2 searchText3Remembers the last search term so that search boxes can be pre-populated with the user's last search. These cookies are used by our library.
SelResultsSelResultsNumbered list of results selected by user when choosing to e-mail, print etc. This cookie is used by our library.
Session IDASP.NET_SessionIdThese cookies are used to track your browsers unique session on our website.
SiteCodeSiteCodeSet by users on the Admin page to indicate location of machine. This cookie is used by our library.
SiteNameSiteNameSet by users on the Admin page to indicate location of machine. This cookie is used by our library.
Shopping CartCart

When you add an item to your cart on NSPCC Learning, that information is temporarily stored in a cookie until you pay for your order. This cookie contains information such as the product you are ordering, the quantity, and any additional product specific configuration data.

Source sourceWe use these cookies to track the order source for purchases made on NSPCC Learning. This data expires after each browser session.  
textSize textSizeSize of text selected by the user. This cookie is used by our library.

This cookie is deleted when you close your browser.
UmbracoUMB-XSRF-TOKEN, UMB-XSRF-VThese cookies are anti-forgery tokens to prevent Cross-Site Request Forgery (CSRF) on forms on NSPCC Learning. They guarantee that the poster is the one who gets the form.

 

Controlling or deleting cookies

You can easily control and disable cookies through your browser settings. Learn how to remove cookies set on your device. Removal of cookies may impact the experience whilst using the website through repeated requirements for entry of confirmation.

Third party cookies and pixel tags

Third party cookies

Third parties (for example our external suppliers such as Facebook and Vimeo) also set cookies and pixels on the NSPCC Learning website in order to deliver the services that they are providing to the NSPCC. These technologies also enable us to understand how users use and interact with the NSPCC Learning website by providing information such as whether a user is browsing from a mobile device and what pages on the site they visit. We use this information to improve our website and to inform our online advertising campaigns and strategies.

Please note that we have no control over these third party cookies and pixels, and you should check the relevant third party websites for more information about these.

Pixel tags

A pixel tag is an invisible tag placed on certain pages of a website, which enables cookies to be downloaded to your browser. Pixel tags register when a particular computer and/or mobile device visits a particular page, allowing a particular user to be identified across various sites, and for targeted adverts to be served to that user across the various websites he/she visits.

Controlling pixel tags

Pixel tags are not stored on your computer or mobile device. If you disable cookies, the pixel tag will only detect an anonymous website visit.

Cookies and pixels we use

Our website contains the following third party cookies and pixel tags:

Cookie titleCookie namePurpose
Adestra We use cookies in our emails which help us to understand a little bit about how you interact with our emails and are used to improve our future email communications.

If you do not wish to accept cookies from any one of our emails, simply close the email before downloading any images or clicking on any links. You can also set your browser to restrict cookies or to reject them entirely. These settings will apply to all cookies whether included on websites or in emails.

In some instances, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you've added an email address to your address book or safe senders list). Please refer to your email browser or device instructions for more information on this.
Audioboom _ab_user
js_test_cookie
original_referrer
test_cookie
We use Audioboom's embeddable player for playing our podcasts.

These cookies are used by Audioboom in order to play the podcasts and to support management of the site.  They do not share the information with any third parties.

To find out more about their cookie policy please see here:
https://audioboom.com/about/cookies
Crazyegg _ceg.s, _ceg.u, _ceir CrazyEgg is a heat- and click-mapping service that allows us to see how visitors to our website interact with areas of certain pages. Information about a visitor's behaviour guides improvements we make to the user's experience.

You can find a link to the Crazyegg Privacy policy and link to manage your privacy settings and opt-out here:
https://www.crazyegg.com/privacy
https://www.crazyegg.com/opt-out
Facebook Ads pixel fbevents.jsWe use Facebook Ads to create greater awareness of the NSPCC and our services and track how effective our Facebook campaigns are.

You can see more about how to manage Facebook cookies and ad settings here:
https://en-gb.facebook.com/policies/cookies/
Facebook ConnectLu
date
We use Facebook Connect to allow users to connect easily to their Facebook accounts and share.

You can see more about how to manage Facebook cookies and ad settings here:
https://en-gb.facebook.com/policies/cookies/
Fastfonts We use Fastfonts to display our chosen fonts on our website.

The web font tracking code does not collect, process or store any personal information about the user.  More information on Fastfonts' privacy policy can be found here:
https://www.monotype.com/legal/privacy-policy/web-font-tracking-privacy-policy/
Font Awesome Content delivery network used to display icons throughout the site, including the social feed icons in the footer and icons on the 'my account' page.

Font Awesome collects data about what icon files you download and when. Font Awesome stores aggregate statistics about use of content delivery networks indefinitely, but those statistics don't include data identifiable to you personally.

You can find out more about their privacy policy and how to manage privacy settings here:
https://fontawesome.com/privacy#cdns
Google Analytics __ga __utma __utmb __utmc __utmv __utmzGoogle Analytics is a web analytics service provided by Google which sets cookies in order to allow us to evaluate and report on the use of our website. These cookies help us to understand our visitor's behaviour and allow us to make improvements to better our user's experience.

All data is anonymised.

You can find out more about their privacy policy and how to manage privacy settings here:
https://policies.google.com/privacy
https://policies.google.com/privacy#infochoices
Google Doubleclickad.doubleclick.net, g.doubleclick.netWe use Google Doubleclick for conversion tracking purposes, to track the performance of our own AdWords and display advertising campaigns. If you visit certain pages on our website, Google and the NSPCC will be able to tell that your visit was a result of a click on one of these ads.

You can view how Google uses cookies in advertising and you can manage the Google ads you see and opt out of Ads Personalisation through Google’s Ads Settings. You can find out more about their privacy policy and how to manage privacy settings here:
https://policies.google.com/technologies/ads
https://adssettings.google.com/anonymous?hl=en&sig=ACi0TCimhXuc-Ix86E4Lbfpcq_zYQo-C6ckIwdOmlcm8bB6p96MXO-zrWBxDIvVilf_xbAeSjZvM7-LO3XjCS5gU7tnFrdvYR_vOngt3SOhK5XKuRW5f4Sw
https://policies.google.com/privacy
https://policies.google.com/privacy#infochoices
Google Fonts fonts.googleapis.comContent delivery network used to display custom fonts on a web page.

You can find out more about their privacy policy and how to manage privacy settings here:
https://policies.google.com/privacy
Google Optimise __gaexp We use this to record a person’s involvement in a website experiment e.g. an A/B test where half of our website users see one webpage, and the other half see an alternative version. This helps us test that the changes we make to our site are actually making it better.

You can find out more about their privacy policy and how to manage privacy settings here:
https://policies.google.com/privacy
https://policies.google.com/privacy#infochoices
Google Tag Manager _dc_gtmWe use Google Tag Manager to manage tracking across our website to allow for better integration, reporting and management.

You can find out more about Google's privacy policy and how to manage privacy settings here:
https://policies.google.com/privacy
https://policies.google.com/privacy#infochoices
 IconFinder cdn4.iconfinder.comProvides the right-arrow for the mobile navigation menu.

You can find out more about their privacy policy here:
https://www.iconfinder.com/about/privacypolicy
LearningCart CDN Content delivery network used to host css and javascript files, including styles for the user profile page and javascript that allows our quiz system to work properly.

References are downloaded with the page and don't persist on a user's computer outside of potential caches.  Details of Learning Cart's privacy policy can be found here:
https://www.learningcart.com/content/Privacy.aspx
Quantcastsecure.quantserve.com/quant.jsTracking pixel for online campaigns using the Quantcast network, enabling remarketing, analysis and reporting of NSPCC advertising campaigns.

You can find out more about their privacy policy and how to manage privacy settings here:
https://www.quantcast.com/privacy/
reCAPTCHAPREF    
NID
HSID
APISID
SID
reCAPTCHA is a Google service that we use to protect our site from spam and abuse. It uses advanced risk analysis techniques to tell humans and bots apart.

You can find out more about their privacy policy and how to manage privacy settings here:
https://policies.google.com/privacy
https://policies.google.com/privacy#infochoices
Shopify views _shopify_uniqNo data is held with this cookie and expires at midnight the next day. This helps us identify how many times you have visited the NSPCC Publications shop.
Shopify cart cart, unique tokenStores information about the contents of your shopping cart on the NSPCC Publications shop. Data is held for 2 weeks.
Shopify order details _secure_session_idThis cookie helps by storing users order detail on the NSPCC Publications shop, necessary to complete the transaction.
Shopify Session ID _session_idA session ID is a token that it unique to your visit which helps tailor your experience on the NSPCC Publications shop.
Shopify visits _shopify_visitNo data is held with this cookie and only lives on a users computer for 30 minutes, allowing us to record how many customers have visited the NSPCC Publications shop.
Twitter Sharing  auth_token
guest_id
__utmz
We use Twitter Sharing to allow users to connect easily to their Twitter accounts and share content.

Information about these cookies can be found at the Twitter Privacy Policy:
https://twitter.com/en/privacy
Twitter - NSPCC Learning's Twitter feed widgetoriginal_referer, _twitter_sess, guest_idThese cookies are used by Twitter to display the NSPCC Learning Twitter feed on our website.

Information about these cookies can be found at the Twitter Privacy Policy:
https://twitter.com/en/privacy
Vimeo vuid
vimeo analytics unique id
__utma
__utmt_player
__utmb
player
__utmc
__utmz
We use Vimeo's embeddable video player as a learning tool to support and deliver training for our online courses.

You can find out more about their privacy notice and cookie policy here:
https://vimeo.com/cookie_policy
YouTubeGPS
PREF
VISITOR_INFO1_LIVE
YSC
We use YouTube to display some of our videos, embedding the content into our websites.

To display videos we use YouTube, embedding the content into our websites and access to these videos is subject to YouTube’s terms and conditions. YouTube is owned by Google so you can find out more about their privacy policy and get tips and tools on privacy and safety. You can also opt out of all YouTube watch activity on the YouTube website.