Ongoing support: regular contact and complex needs
When a young person comes through to Childline, they do not always talk to the same counsellor. To make sure we are offering a consistent service, all our counsellors are trained in the Childline counselling model. We recognise there are some young people who turn to Childline on a regular basis or present with complex needs that require further assessment, support and oversight.
All our counsellors make notes on our system to allow any future contact to be tailored to the individual needs of the young person. When the threshold for regular contact is reached, our Connect Team review of the young person’s complete history and presentation. This may lead to guidance being given to counsellors who respond to the young person’s contacts in future. Sometimes it will lead to a Connect Plan being created.
When a young person has a Connect Plan, they are allocated a Childline Supervisor who has regular oversight of their contacts to Childline and continually reviews their needs and the best ways for the service to support them.
Supervisors may liaise and work with other professionals in the young person’s life including social workers, school staff, care home staff and mental health practitioners, to make sure agencies’ efforts to safeguard the young person are joined up.
The Connect Team always aims to involve the young person with their Connect plan, where possible, and work together to help them get the support they need. The team will also advocate for children and young people when needed, such as by attending multi-agency meetings.
To find out more about the Connect Team, email ChildlineConnect@nspcc.org.uk
Childline is always looking for opportunities to collaborate with external agencies to better support children and young people.
If you would like to discuss partnership working opportunities, please contact email@example.com