Childline provides confidential support to children and young people every day. And the NSPCC Helpline is there for anyone concerned about a child - whether that's parents or carers looking for advice or professionals in need of support or just a bit of reassurance.
How many calls does Childline receive?
On average, a child contacts Childline every 45 seconds.1
Children and young people can contact Childline by telephone, email and online chat.
Children are also able to access a wealth of information and advice on our Childline website, as well as peer support and self-help tools, anytime they need it.
When children contact us to talk about their worries, our counsellors are there to listen and support. In 2024/25, our Childline counsellors provided 162,018 counselling sessions to children and young people.
What do children and young people contact Childline about?
Childline is there for anyone aged under 19 in the UK to talk about any issue they're going through.
In 2024/25, the top five main concerns that children and young people talked to our counsellors about were:
- mental and emotional health
- suicidal thoughts and feelings2
- family relationships
- self-harm
- friendship issues.
We produce briefings on the key issues that children and young people talk to us about, such as harmful online content and domestic abuse. These use insights from contacts received from Childline and the NSPCC Helpline.
> View the Childline and NSPCC Helpline insight briefings
References
This figure is based on an average calculated from the total number of times people tried to contact Childline by phone, by email or by online chat in 2023/24.Over 80% of these suicide-related counselling sessions are about thoughts, feelings, past behaviours and accessing services and do not include an active behaviour or plan.
