Childline and NSPCC Helpline statistics

Data about calls and contacts to our helpline services

Childline provides confidential support to children and young people every day. And the NSPCC Helpline is there for anyone concerned about a child - whether that's parents or carers looking for advice or professionals in need of information and guidance.

How many calls does Childline receive? 

On average, a child contacts Childline every 25 seconds1.

Children and young people can contact Childline by telephone, email and online chat.

Children are also able to access a wealth of information and advice on our Childline website, as well as peer support and self-help tools, anytime they need it.

When children contact us to talk about their worries, our counsellors are there to listen and support. In 2021/22, our Childline counsellors provided 204,926 counselling sessions to children and young people.

What do children and young people contact Childline about?

Childline is there for anyone aged under 19 in the UK to talk about any issue they're going through.

In 2021/22, the top five main concerns that children and young people talked to our counsellors about were:

  • mental or emotional health
  • suicidal thoughts and feelings
  • family relationships
  • self-harm
  • sex, relationships and puberty.

We produce briefings on the key issues that children and young people talk to us about, such as harmful online content, domestic abuse and coronavirus. These use insight from contacts received from Childline and the NSPCC Helpline.

> View the Childline and NSPCC Helpline insight briefings

References

This figure is based on the average number of calls, emails and online messages that Childline received over five years from 2016/17 to 2020/21.
“I just wanted to thank you for all of your help when I opened up about how hard I was finding it to cope with my suicidal feelings and self-harming. I know I was hesitant at you getting me help, but I really do appreciate you doing so.”

Girl, aged 16, Childline

How many people contact the NSPCC Helpline?

In 2021/22, our helpline responded to 66,688 contacts from people who were concerned about a child's welfare.

Adults can contact the NSPCC Helpline by telephone, email or via an online form.

What do people contact the helpline about? 

Like Childline, adults can contact the NSPCC Helpline if they are worried about the welfare of a child. Concerns about a parent's, or other adult's, health or behaviour is the most common reason for contacting the NSPCC helpline.

Professionals working with children or young people can also contact the NSPCC Helpline for information and support.

> Find out more about contacting us

We produce briefings on the key issues that children and young people talk to us about, such as harmful online content, domestic abuse and coronavirus. These use insight from contacts received from Childline and the NSPCC Helpline.

> View the Childline and NSPCC Helpline insight briefings

“I contacted the Helpline after my children told me that their mother's boyfriend calls them nasty names, and sometimes hits or throws objects at their mum. The Helpline practitioners reassured me that I'd done the right thing by calling. They explained that they would share what I'd told them with the police and Children's Services who would ensure my children are being appropriately protected and cared for. I was so relieved someone listened to me and took me seriously.”

Father, NSPCC Helpline