Childline provides confidential support to children and young people every day. And the NSPCC Helpline is there for anyone concerned about a child - whether that's parents or carers looking for advice or professionals in need of information and guidance.
On average, a child contacts Childline every 25 seconds1.
Children and young people can contact Childline by telephone, email and online chat.
Children are also able to access a wealth of information and advice on our Childline website, as well as peer support and self-help tools, anytime they need it.
When children contact us to talk about their worries, our counsellors are there to listen and support. In 2022/23, our Childline counsellors provided 195,542 counselling sessions to children and young people.
Childline is there for anyone aged under 19 in the UK to talk about any issue they're going through.
In 2022/23, the top five main concerns that children and young people talked to our counsellors about were:
We produce briefings on the key issues that children and young people talk to us about, such as harmful online content, domestic abuse and coronavirus. These use insight from contacts received from Childline and the NSPCC Helpline.
> View the Childline and NSPCC Helpline insight briefings
References
This figure is based on the average number of calls, emails and online messages that Childline received over five years from 2016/17 to 2022/23.In 2022/23, our helpline responded to 59,282 contacts from people who were concerned about a child's welfare.
Adults can contact the NSPCC Helpline by telephone, email or via an online form.
Like Childline, adults can contact the NSPCC Helpline whatever their worry about a child. Concerns about neglect, physical abuse and sexual abuse and exploitation are the most common reasons for contacting the NSPCC helpline.
Professionals working with children or young people can also contact the NSPCC Helpline for information and support.
> Find out more about contacting us
We produce briefings on the key issues that children and young people talk to us about, such as harmful online content, domestic abuse and coronavirus. These use insight from contacts received from Childline and the NSPCC Helpline.
Briefings highlighting what children and young people tell us about the issues affecting them.
Find out what data is available and what it can tell us about how many children and young people experience abuse and neglect in the UK.
The NSPCC Library and Information Service helps professionals access the latest child protection research, policy and practice resources and can answers your safeguarding questions and enquiries.
