In spring 2020, the NSPCC adapted its delivery of local services for children and families across the UK to comply with COVID-19 restrictions. Practitioners and teams now deliver some services virtually, and others are using a blend of virtual and face-to-face work (a hybrid service model) to support children and families.
This briefing considers the experiences of practitioners, delivery partners, parents, carers and children involved in these adapted services between spring and autumn 2020, including:
- experiences of technology
- how relationships were built virtually between practitioners and families
- the quality of engagement between practitioners and families
- children’s preferences for where and how sessions took place.
Authors: Aisling McElearney, Georgia Hyde-Dryden, Lauren Palmer, Hannah Walters, Kurt Coulter, Lucy Read and Gary Adamson
Published: 2021