Responding to concerns
If you're concerned about someone within your school or organisation abusing a position of trust or a position of authority, you should share your concerns.
- Follow your organisational child protection procedures.
- Contact the NSPCC Helpline on 0808 800 5000 or by emailing help@nspcc.org.uk. Our child protection specialists will talk through your concerns with you and give you expert advice.
- Contact your local child protection services. Their contact details can be found on the website for the local authority the child lives in.
- Contact the police. If you think a child is in immediate danger, contact the police on 999.
Make sure you record any concerns you may have about another member of staff or volunteer's behaviour and report them to your nominated child protection lead, your supervisor/line manager or a member of senior management.
You should do this even if you have a good relationship with the colleague involved or are worried about upsetting them. Remember that children's safety is paramount.
> Find out more about recognising and responding to abuse
If your organisation doesn't have a clear safeguarding procedure or you're concerned about how child protection issues are being handled in your own, or another, organisation, contact the Whistleblowing Advice Line to discuss your concerns.
> Find out about the Whistleblowing Advice Line on the NSPCC website
When you're not sure
The NSPCC Helpline can help when you're not sure if a situation needs a safeguarding response. Our child protection specialists are here to support you whether you're seeking advice, sharing concerns about a child, or looking for reassurance.
Whatever the need, reason or feeling, you can contact the NSPCC Helpline on 0808 800 5000 or by emailing help@nspcc.org.uk
Our trained professionals will talk through your concerns with you. Depending on what you share, our experts will talk you through which local services can help, advise you on next steps, or make referrals to children's services and the police.
> Find out more about how the NSPCC Helpline can support you
Investigating concerns
Organisations should take any concerns raised against staff or volunteers seriously and respond sensitively and promptly. This is regardless of who the person is, what position they hold or how long they've been involved in the organisation.
You should gather the facts of the case and keep written records.
You should liaise with your local child protection services and the police if there are any concerns that someone is using their position to abuse children.
In England, each local authority must have one or more designated officers (often known as LADOs) whose role is to manage and oversee investigations of allegations against people who work with children (Department for Education, 2023).
> Find out more about managing allegations of abuse