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Online community management training

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£25 per person

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3 hours

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Elearning to help you safely manage online communities for children and young people

If you're setting up an online community or already running online support services, it’s vital that your messenger platform, online forum or any type of virtual environment is safe for children.

Developed with assistance from experts at Childline, this elearning course will give you the guidance you need to manage a safe online community and consider your safeguarding and child protection responsibilities to ensure a safe space for young people.

What will I learn?

  • How to assess the needs and aims of an online community for children and young people
  • How to manage your online presence
  • What policies and procedures you must have in place
  • Moderation and responding to concerns
  • How to effectively deploy staff and resources
  • How to communicate clear boundaries for your staff and volunteers between their personal digital profiles, and their digital work as part of their role
  • The need for safer recruitment of staff and volunteers, including appropriate vetting checks
  • Your responsibilities under Data Protection law and what to do with information that’s collected.

Looking to this buy this course as part of a package?

Take a look at our cost-effective online training package for the voluntary sector.

Benefits of the course

  • CPD certified.
  • Developed with assistance from experts at Childline who specialise in running online services for young people.
  • Regularly updated to reflect changes in legislation, guidance and best practice advice.
  • Includes film interviews with experts, interactive quizzes and reflective tasks to help you develop your understanding and confidence.
  • Complete at your own pace and in your own time.
  • Train anytime, anywhere and take the course as many times as you like within one year.
  • Personalised downloadable certificate of achievement.
  • If you purchase licences on behalf of your team, you can download a report to show who has completed the course.
  • Once you’ve taken the course, it doesn’t stop there. We have a range of further information, training and downloadable resources to help you protect the children you work with.
  • Income generated from the sale of our training courses is reinvested back into the NSPCC to help protect children.
of our customers would recommend NSPCC training
* We received 39,176 evaluation forms from people who had taken our elearning and face-to-face/virtual live training courses between 1 April 2022 and 31 March 2023. 38,394 (98%) said they would recommend the course they had taken.

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Discounts available when you purchase more than 10 courses.

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Buying for your organisation? If you would like to host this course on your learning management system call us on 0116 234 7246 or email