Children and young people are seeking help in non-face-to-face settings, such as online or via telephone, in increasing numbers (Best, P. et al, 20161; Leech, T. et al, 20192; James and Youth Access, 20203).
We commissioned Listen Up, an organisation that specialises in embedding intersectionality and systemic thinking in child protection practice, policy and research, to explore how, when and why children and young people seek help in non-face-to-face or remote settings and the possible factors that may influence this.
This review:
- brings together evidence from 32 journal articles, industry publications and reports
- considers the extent to which a child or young person’s identity, including the intersections of ethnicity, gender, sexuality and disability and other characteristics, feature in remote help-seeking
- includes case studies and reflective questions for individuals and organisations to consider how their services can better support the needs of children and young people.
Authors: Jahnine Davis and Nicholas Marsh
Published: January 2022
References
Best, P. et al (2016) Social work and social media: online help seeking and the mental well-being of adolescent males. British Journal of Social Work, 46(1), pp.257–276.Leech, T. et al (2019) eMental health service use among Australian youth: a cross-sectional survey framed by Andersen’s model. Australian Health Review, 44, pp.891–897.
James, K. and Youth Access (2020) Remote mental health interventions for young people: a rapid review of the evidence (PDF). London: Youth Access