Children’s helplines such as Childline can be vital in improving children and young people’s wellbeing.
We want to understand the effectiveness of Childline and the outcomes for children who contact the service. To inform our research and insights programme for Childline we reviewed evidence about children’s helplines across the world.
We wanted to find out:
- how children’s helplines define and measure outcomes for children and young people
- how they measure the effectiveness of their service
- the strength of the existing evidence about the effectiveness of children’s helplines.
Authors: Mariya Stoilova, Sonia Livingstone and Sheila Donovan
Published: 2019