Summary of risk factors and learning for improved practice around people whose first language is not English
Case reviews show that language barriers can sometimes prevent professionals from effectively assessing, supporting and protecting families. Good communication is key to relationships between professionals and service users. A lack of a common language presents a significant barrier to building trust.
The learning from these reviews highlights that efforts should always be made to ascertain the first language of service users, and suitable measures be put in place to make sure their views can be expressed.
Published: March 2014