Terms of supply

Last updated: 12 August 2025

Read and review the terms of supply for the product(s) you are purchasing.

These Terms of Supply together with the Privacy Policy, our Cookies Policy, and the Terms of Use, set out the terms on which we, NSPCC Learning, supply to you any product whether as a stand-alone elearning course or masterclass (“Course”) or as part of a package of courses (“Package”) as determined by us, or a Webinar, or Face to Face or Virtual Training (together and individually “Training”) listed on this website (“our Site”). Please read these terms carefully and make sure that you understand them, before ordering any Course or Training from our Site.

You should print a copy of these Terms of Supply for future reference.

Note that purchase of any Course or Training from our site is conditional upon acceptance of these terms.  You should understand that by ordering any Course or Training, either for yourself or on behalf of your organisation or any other individual, you agree to be bound by them.

Any questions regarding this site and these Terms of Supply should be sent to NSPCC Learning at NSPCC National Centre, Weston House, 42 Curtain Road, London EC2A 3NH or by email to learning@nspcc.org.uk.

1. Information About Us

1.1 This site is operated by or on behalf of the National Society for the Prevention of Cruelty to Children. We operate the websites https://learning.nspcc.org.uk and https://mylearning.nspcc.org.uk. We are a charity registered in England and Wales under number 216401, SC037717 in Scotland and 384 in Jersey. The NSPCC Trading Company Ltd. (registered Company in England & Wales no. 890446) is our wholly owned subsidiary which trades on our behalf. Within the context of these terms of use “NSPCC”, “We”, “Our” and “Us” mean both the National Society for the Prevention of Cruelty to Children and the NSPCC Trading Company Ltd. We are the UK’s leading charity specialising in child protection and in the prevention of cruelty to children.

1.2 We will, at our discretion, subject to any UK trading laws, regulations and guidance which may be issued from time to time, including but not limited to any sanctions list published by the Office of Financial Sanctions, HM Treasury, accept orders from outside the UK and Channel Islands. However, Courses are compliant solely with the laws of England and Wales and reflect best safeguarding and child protection practices in the United Kingdom only. 

2. Your Status

2.1 By placing an order through our site, you warrant that:

(a) you are legally capable of entering into binding contracts and/or are authorised to do so on behalf of your organisation; and

(b) you are aged 18 or over. 

3. How the Contract is Formed Between you and us

3.1 After placing an order, you will receive an email from us or our service providers acknowledging that we have received your order and accepted it (“Order Confirmation Email”). The contract between us and you (the “Contract”) will only be formed when we send you the Order Confirmation Email but will still be subject to availability.

3.2 The Contract will relate only to the Course or Training we have confirmed in the Order Confirmation Email. We will not be obliged to supply any other Course or Training, nor will any contract be formed between us and you in respect of any other Course or Training, which may have been part of your order until availability of such Course or Training has been confirmed in a separate Confirmation Email.

3.3 It may be a criterion for Training that certain pre-course requirements specified on our Site are met in order to book and attend Training. For Virtual Training, delegates are expected to have access to a stable internet connection, and a working camera and microphone to attend. We do not allow delegates to join via phone. If delegates lose internet, a refund will not be issued. In the event that you fail to confirm or falsely confirm that you meet such requirements the NSPCC expressly reserves its right to take the following action (as applicable): 

3.3.1 Not to accept an Order;

3.3.2 To cancel an Order, even following issue of an Order Confirmation Email;

3.3.3 To refuse to provide Training to the individual concerned;

3.3.4 Not to provide a certificate of course completion relating to the Face to Face or Virtual Training, or Webinar.  

3.4 Where payment by purchase order is selected as part of the registration process, we reserve the right to reject the order (see paragraph 7 below).

4. Our Status

We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products or services you purchase from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against third party sellers.

5. Availability

5.1 For Courses

If you purchase by credit or debit card payment the Course will be available for access immediately on your receipt of our Order Confirmation Email.

If you request to purchase a Course other than by credit or debit card payment (namely by means of invoice/Purchase Order) your order will be subject to our review and approval. If your Order is accepted by us, we will issue an Order Confirmation Email and your Course will be available upon receipt of the Order Confirmation Email. Where multiple seats are purchased for a Course, you will be able to allocate purchased seats to registered users in your organisation yourself (see Clause 6.3 below concerning Packages).

5.2 For Training

If your Order is accepted by us, we will issue an Order Confirmation Email confirming the dates, location (including directions or online joining details) of the F2F, Virtual Training or Webinar.  Any joining details must be kept confidential and not shared with any individual who has not been registered for Training, nor should Training be rebroadcast to any individuals not registered.

6. Rights and Materials

Courses 

6.1 On payment of the entire fee for the Course:

• (a) in the case of individuals, we grant to you a non-exclusive licence without right of sub-license for you to use the Course for your own internal use for an access period of up to one year (unless stated otherwise) following receipt of the Order Confirmation Email; and
  
  
• (b) in the case of organisations, we grant to your organisation a non-exclusive licence without right of sub-license for your own internal use for the Course for an access period of up to one year (unless stated otherwise) following receipt of the Order Confirmation Email, to be used solely by individuals engaged by your organisation solely for the purposes of the work of the organisation; and
  
  
• (c) for products offered free of charge, we grant to you or your organisation a non-exclusive licence without right of sub-license for you to use the product for your own internal use for an access period of up to six months following receipt of the Order Confirmation Email on one occasion only. Subsequent orders for the same product will be automatically deemed void. It may be necessary from time to time to retire or withdraw free products.  We reserve the right to revoke access to such products without prior notice.  

In either case,  

(i) you cannot "keep" the Course, as it is only available to you for the specified access period following receipt of the Order Confirmation Email. The Course can only be retaken by yourself as an individual or by the individual whose name has been provided to us.

(ii) the term “without right of sub-license” means you cannot sell the course or otherwise allow third parties or others outside your organisation to use, sell or exploit the Course, without our prior written consent. Note: Your failure to comply with this clause 6.1 (ii) may result in termination of the licences granted to you by us and we reserve the right to cease your access to the Course with immediate effect. 

6.2 Subject at all times to the terms of the licences granted in paragraph 6.1 above, you are entitled to download and use within your organisation any PDF resources or other additional downloadable materials associated with the Course.

6.3 Courses incorporated in a Package must be taken in their entirety by you and/or the individual named as the registered user. Package contents may not be split or assigned and/or allocated to other individuals or persons in your organisation.  

Training 

6.4 Before commencement of Training, you will receive various training materials (“Training Materials”), including a course book. For Face-to-Face Training, these will be physical copies provided on the day.  For Virtual Training, Training Materials are provided in a digital format only. Any such Training Materials are for your own personal use and should not be shared or disseminated either inside or outside of your organisation. Please note that the NSPCC does not provide copies of slides used in Training to participants as all applicable subject matter is covered in the Training Materials.

6.5 Only registered participants will receive a certification of completion of Training. Delegates are expected to attend and participate in at least 80% of the Training in order to receive a certificate. Please note that we may not provide certification for short form events such as Webinars.

7. Price, Payment and Delivery

7.1 Price of Courses and Training will be as quoted on our site from time to time, except in cases of obvious error.

7.2 Course and Training prices are exempt from VAT in accordance with HMRC’s definition of education exemption as follows: “Education means a course, class or lesson of instruction or study in any subject, regardless of when and where it takes place. Education includes: lectures, educational seminars, conferences and symposia, recreational and sporting courses, and distance teaching and associated materials”.

7.3 Our prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation Email.

7.4 It is always possible that, despite our best efforts, Courses or Training may be incorrectly priced. If the correct price is higher than the price stated on our site, we will normally reject your order and notify you that we are rejecting it.

7.5 Notwithstanding paragraph 7.4, if the pricing error is obvious and unmistakable and could have been reasonably recognised by you as an error, we do not have to provide the Course or Training to you at the incorrect (lower) price.

7.6 Payment for all Courses must be by credit or debit card. We accept payment with Visa and MasterCard. Purchase orders may at our discretion be accepted for bulk orders of Courses totalling £500 or more and for Training (no minimum threshold applies). Your credit and debit card information will be handled in accordance with the terms of our Privacy Policy.

7.7 The price of Courses does not include updates and upgrades following publication. These form part of new versions of a Course which will be available for separate purchase and download.

7.8 Without limiting its other rights or remedies, where the NSPCC has agreed in its discretion to accept an order for a Course or Training via Purchase Order, we may cancel the order with immediate effect if you fail to pay any amount due within 30 days of the training commencing.

8. Consumer Rights

8.1 To the extent that you purchasing Courses or Training as a consumer, namely, in an individual, personal capacity and not in a professional capacity, you may cancel a Contract at any time within fourteen (14) days beginning on the day you received the Order Confirmation Email, so long as you have not yet commenced any of the Courses ordered.  In this case, you will receive a full refund of the price paid for the Course as soon as possible.  No such rights to cancel shall exist if you are not a consumer.

8.2  If you are not a consumer and wish to cancel your Contract for any other reason (for instance, because you have notified us in accordance with Clause 20 that you do not agree to a change in these terms or in any of our policies, or because you consider that the Course is defective or have a serious complaint relating to Training), we will review the Course and Training if applicable and will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day we confirmed to you via email that you were entitled to a refund. We will refund the price of a defective Course in full as soon as possible. 

8.3 To cancel a Contract, you must inform us via email to learning@nspcc.org.uk.

8.4 This provision does not affect your other statutory rights as a consumer.

9. Cancellation of Training

9.1 If you are unable to attend the Training you are booked on, you may substitute, by prior arrangement and after notifying us via email (learning@nspcc.org.uk), someone else from your organisation on one occasion only.

9.2 If you are unable to attend, and not in a position to substitute your place to another person then the following charges will apply:

• 16-12 weeks before the course: 25% of the fee
  
  
• 12-8 weeks before the course: 50% of the fee
  
  
• 8-2 weeks before the course: 75% of the fee
  
  
• Less than 14 days before the course: 100% of the fee
  
  
• Following transfer to another individual or to another course: 100% of the fee.
  
  
• Please note that full payment is required for non-attendance on a booking that has been transferred.

9.3 In the event of Training cancelled or rescheduled by the NSPCC, we will not be liable for any travel, accommodation or any other costs incurred by you. We recommend all travel, accommodation and additional costs are booked in a manner that will be refundable in the event of the Training not taking place as advertised.

Note: Please remember that the NSPCC is a registered charity and these circumstances will have a significant impact on our work. We're extremely grateful for your continued support and look forward to meeting your future training requirements. 

If you have any further questions about our cancellation policy, please contact us on 0116 234 7246 or email learning@nspcc.org.uk. 

10. Disclaimer

10.1 We will endeavour to provide up-to-date and accurate information in the Course or Training as of the date of purchase to you. However, you acknowledge and agree that: 

• Any Course or Training is not intended to constitute a definitive or complete statement of the law on any subject nor is any part of the Course or Training content intended to constitute legal advice for any specific situation.
  
  
• We do not undertake any obligation to consider whether the information provided in the Course or Training (including answering a query) is either sufficient or appropriate for any particular actual circumstances.
  
  
• We do not accept any responsibility for action taken as a result of information included in the Courses or Training. You should take specific advice when dealing with specific situations.
  
  
• Research and development changes over time. Therefore,  Courses and Training are advisory in nature, reflecting current best practice at the date of publication, and may not reflect all recent legal or best practice developments arising from any unforeseen or emergency law, regulation, code of practice, statutory instrument or other legislation which may be enacted or comes into force during the Term following purchase of  Courses or Training by you and may not apply to the specific facts and circumstances encountered by you.

11. Our Liability

11.1 To the extent permitted by law, we exclude all liability in respect of all claims arising out of or in connection with the provision of clinical advice and care to any service users provided in accordance with any Course or Training and you hereby agree to indemnify us against any claim made against us by a service user or on behalf of a service user to the extent that the claim arises as a result of the default, negligence or other act or omission of you or your personnel.

11.2 Without prejudice to Clause 11.1, we will not be liable under these terms for any loss or damage caused by us or our officers, employees or agents in circumstances where:

• (a) there is no breach of a legal duty of care owed to you by us or by any our officers, employees or agents;
  
  
• (b) such loss or damage is not a reasonably foreseeable result of any such breach; or
  
  
• (c) any increase in loss or damage or results from any breach by you of any term of these terms.

11.3 Nothing in these terms excludes or limits our liability for: 

• (a) death or personal injury caused by our negligence;
  
  
• (b) fraud or fraudulent misrepresentation;
  
  
• (c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  
  
• (d) any deliberate breaches of these terms that would entitle you to terminate the Contract; or
  
  
• (e) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

11.4 Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the price paid by you for the Course or Training (as applicable).

12. Import Duty

12.1 If you buy any Course or Training and use it from outside the UK, the Course or Training may be subject to import duties and taxes from the jurisdiction you use the Course or Training.  You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

12.2 Please also note that you must comply with all applicable laws and regulations of the country in which you take the Course or Training. We will not be liable for any breach by you of any such laws.

13. Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be primarily electronic. We will contact you by email or alternatively provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not, however, affect your statutory rights.

14. Notices

All notices given by you to us must be given to the NSPCC at NSPCC Learning, NSPCC National Centre, Weston House, 42 Curtain Road, London EC2A 3NH or by email to learning@nspcc.org.uk. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or two (2) working days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

15. Transfer of Rights and Obligations

15.1 The Contract between you and us is binding on you and us and on our respective successors and assignees.

15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

16. Events Outside our Control

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (a “Force Majeure Event”).

16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes, (without limitation) the following:

• (a) strikes, lock-outs or other industrial action (excluding the affected party's workforce);
  
  
• (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  
  
• (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  
  
• (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  
  
• (e) impossibility of the use of public or private telecommunications networks;
  
  
• (f) the acts, decrees, legislation, regulations or restrictions of any government; and
  
  
• (g) pandemic or epidemic.

16.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will be able to rely on an extension of time for performance for the duration of the Force Majeure Event. We will use our reasonable endeavours to bring the Force Majeure Event to a close, to mitigate the continuing effects of a Force Majeure Event, or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

17. Waiver

17.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

17.2 A waiver by us of any default will not constitute a waiver of any subsequent default.

17.3 No waiver by us of any of these terms will be effective unless it is expressly stated to be a waiver unless it is communicated to you in writing in accordance with Clause 13 above.

18. Severability

If any court or competent authority decides that any of the provisions of these terms or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permissible by law.

19. Entire Agreement

These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

20. Our Right to Vary These Terms

20.1 We have the right to revise and amend these terms from time to time.

20.2 You will be subject to the policies and terms in force at the time that you order the Course or Training from us, unless any change to those policies or these terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms before we send you the Confirmation Email (in which case we have the right to assume that you have accepted such changes to the terms, unless you notify us to the contrary within seven (7) working days of receipt by you of the Course).

21. Law and Jurisdiction

Contracts for the purchase of Courses or Training through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims arising out of or in connection with them) will be governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the English Courts.

22. Third Party Rights

A person who is not party to these terms or a Contract shall have no rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

23. Feedback

We may invite you to provide feedback on your purchase, by way of electronic and/or telephone surveys. Participation in such surveys is optional, and any data collected will be handled in accordance with our Privacy Policy. Each individual using the Course or attending Training consents to being contacted by us to request feedback.

24. Access Requirements

24.1 Courses

Access to Courses is dependent on the following technical requirements:

• A computer with a web browser and an internet connection of recommended bandwidth 2Mbps.
  
  
• 600 MHz minimum processor.
  
  
• 1GB of hard disk space.
  
  
• Display with a minimum resolution of 800 x 600 (1024 x 768 recommended) and 16-bit (high colour).
  
  
• Most recent versions of Safari; Google Chrome; or Microsoft Edge.
  
  
• JavaScript enabled. Cookies enabled. Pop-up blocker off. Private browsing off.
  
  
• Audio/video elements are delivered via Vimeo so access must be enabled. Playback devices must also be enabled.

Customers should note that while some Courses may be accessible via mobile devices, the NSPCC does not provide full technical support for tablet or mobile users.

24.2 Virtual Training and Webinars 

We use Zoom Pro for delivering our live Virtual Training and Webinars.

• It is your responsibility to ensure you have access to a stable internet connection, and a working camera, microphone and speakers or headphones to attend and participate in Virtual Training and Webinars. We do not permit delegates or participants to join via phone.
   
• You will need to sign up to Zoom and agree to the Zoom Privacy Notice in order to attend Virtual Training and Webinars. 
  
  
• No confidential or sensitive data should be shared during the Virtual Training or Webinar event.
   
• In order to take your training securely and for the best possible experience please use Zoom version 5.0 or above.
   
• We recommend installing the latest version of your web browser before beginning your course. Prior to the event, you can test your internet connection at https://zoom.us/test 
  
  
• NSPCC will contact you prior to your training date with details of how to login on the day of your session and setting up Zoom. You can also visit the Zoom website for technical support. https://support.zoom.us/hc/en-us/articles/206175806. 

If you fail to meet the above criteria, you will not be entitled to a refund.  

24.3 In the event that we change the electronic platform on which the Courses or Training are available, you acknowledge that you may need to take reasonable actions to retain access to any Course that you have purchased, including but not limited to re-registering your details or those of your organisation on a new electronic platform. We will give you notice in advance of any such requirement, together with instructions explaining what actions will be required from you to retain access to any Course that you have purchased.