Childline annual review | NSPCC Learning

Publication date July 2019

Our Childline service gives children and young people a safe and confidential space to talk, be listened to and get support.

Our 2018/19 annual review explores what children and young people told Childline during counselling sessions. It looks at who contacts Childline, why, when and how. It includes a closer look at some of the biggest issues of the year.

This is the last annual review published for the Childline service. For the most up-to-date insight into what children and young people tell us about the issues that affect them, download our thematic briefings.

Childline annual review 2018/19
Download the review (PDF)

"I am so immensely grateful that you were there to listen without telling me I am lying, judging me or making me feel worse about myself and that is the amazing thing about these chats, they can save lives."

Girl, 14, Belfast Childline base

"Little did I know that not only would being a part of such an amazing organisation be so rewarding, but it would also transform so many other areas of my life. Being at Childline has helped me develop skills that I am able to carry through all aspects of life and work."

Matt, Childline volunteer

Please cite as: NSPCC (2019) Childline annual review. London: NSPCC.

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Childline and NSPCC Helpline insight briefings

These in-depth briefings use insight from Childline counselling sessions and NSPCC Helpline contacts to explore the key topics in child protection and safeguarding.

> View the list of thematic briefings

Previous Childline annual reviews

Childline annual review 2017/18: "The courage to talk”

Gives an overview of Childline data in 2017/18. Includes additional information on counselling sessions about: mental and emotional health and wellbeing, family relationships, bullying, sex, relationships, puberty and sexual health, and sexual and physical abuse.

> Download Childline annual review 2017/18: "The courage to talk" (PDF)

Childline annual review 2016/17: "Not alone anymore"

Looks at what children and young people are telling us about: anxiety, suicidal thoughts and feelings and children and young people with special educational needs, disabilities or a health condition.

> Download Childline annual review 2016/17: "Not alone anymore" (PDF)

Childline annual review 2015/16: "It turned out someone did care".

Looks in detail at what children and young people are telling us about: mental health and wellbeing, sexuality and gender identity, and problems at school.

> Download Childline annual review 2015/16: It turned out someone did care (PDF)

Childline annual review 2014/15: "Always there when I need you".

Focuses on some of the biggest and emerging issues of the year: mental health, sexual abuse and partner abuse.

> Download Childline annual review 2014/15: Always there when I need you (PDF)

Childline annual review 2013/14: Under pressure.

Includes a closer look at some of the key topics of the year: mental health conditions, eating disorders, online abuse, school and education problems.

> Download Childline annual review 2013/14: Under pressure (PDF)