Our masterclasses will work in most browsers, though we recommend that you use Google Chrome, Microsoft Edge or Safari (not Firefox). You will need to make sure your browser is up to date.
This masterclass can be accessed on PCs and Macs, as well as iPads or other tablet devices. Please note, we are unable to provide full technical support for tablet users. We do not support other mobile devices. If you choose to use a mobile device we would recommend watching the video in full screen mode.
Videos clips hosted on the video sharing site Vimeo feature in some of our courses. Video playback controls will vary and are dependent on the browser used to take the course. Your browser may automatically mute the video when it starts playing, but you should be able to unmute the video using the speaker icon on the bottom right of the player toolbar.
If you experience problems with videos then we recommend you try using a different browser.
Having trouble with the course?
Try:
- updating your web browser
- clearing your cache
- accepting our cookies (essential cookies are required)
- turning off private browsing
- enabling JavaScript
- permitting access to videos on Vimeo
- setting the following web domain to ‘trusted’: https://mylearning.nspcc.org.uk
- watching the video in full screen mode.
Call us on 0116 234 7246 or email learning@nspcc.org.uk if you have any questions.