Mental health and emotional wellbeing
Abuse and neglect have a significant negative effect on young people’s mental and emotional wellbeing.
If a young person is experiencing high levels of stress, they don’t have a positive outlook for the future or there are any other concerns about mental health, professionals should explore the causes of this. You should also look out for any patterns that may suggest young people need support with their mental health.
> Recognising and responding to concerns about mental health
Health and physical appearance
Sometimes changes in a young person’s health or physical appearance can be an indicator of abuse or neglect. This can include:
- being tired or experiencing changes in their sleep
- changes in their eating habits
- poor personal hygiene
- changes in appearance, for example wearing clothing that hasn’t been washed or having new items of clothing with no explanation
- unexplained or poorly explained injuries
- dressing to hide injuries.
It’s important to reflect on the potential causes for any sudden, or unexplained, changes to health or appearance.
Types of abuse and neglect
Some signs and indicators are common to all types of abuse and neglect. However, there are also physical, emotional and behaviour signs specific to the type of harm a young person is experiencing.
Find out more about how to recognise the different types of abuse and neglect:
Responding to and reporting concerns
If you think a child is in immediate danger, contact the police on 999. If you're worried about a child but they are not in immediate danger, you should share your concerns.
- Follow your organisational child protection procedures. Organisations that work with children and families must have safeguarding policies and procedures in place.
- Contact the NSPCC Helpline on 0808 800 5000 or by emailing help@nspcc.org.uk. Our child protection specialists will talk through your concerns with you and give you expert advice.
- Contact your local child protection services. Their contact details can be found on the website for the local authority the child lives in.
- Contact the police.
Services will risk assess the situation and take action to protect the child as appropriate either through statutory involvement or other support. This may include making a referral to the local authority.
> See our information about recognising and responding to abuse
If your organisation doesn't have a clear safeguarding procedure or you're concerned about how child protection issues are being handled in your own, or another, organisation, contact the Whistleblowing Advice Line to discuss your concerns.
> Find out about the Whistleblowing Advice Line on the NSPCC website
When you're not sure
The NSPCC Helpline can help when you're not sure if a situation needs a safeguarding response. Our child protection specialists are here to support you whether you're seeking advice, sharing concerns about a child, or looking for reassurance.
Whatever the need, reason or feeling, you can contact the NSPCC Helpline on 0808 800 5000 or by emailing help@nspcc.org.uk
Our trained professionals will talk through your concerns with you. Depending on what you share, our experts will talk you through which local services can help, advise you on next steps, or make referrals to children's services and the police.
> Find out more about how the NSPCC Helpline can support you
Supporting teenagers and young people
Responding to disclosures
If a young person discloses that they have experienced abuse or neglect, it’s important that they feel they are being listened to and taken seriously. You should:
- show you care, help them open up. Give your full attention to the child or young person and keep your body language open and encouraging. Be compassionate, be understanding and reassure them their feelings are important. Phrases such as ‘you’ve shown such courage today’ help.
- take your time, slow down. Respect pauses and don’t interrupt the child – let them go at their own pace. Recognise and respond to their body language. And remember that it may take several conversations for them to share what’s happened to them.
- show you understand, reflect back. Make it clear you’re interested in what the child is telling you. Reflect back what they’ve said to check your understanding – and use their language to show it’s their experience.
> Find out more about responding to disclosures